Terms & Conditions of Broadband Services

This document sets out the terms and conditions of your use of the broadband services of Symmetris Broadband Limited (“Symmetris”) that together with the applicable Price List as varied from time to time and the Order Form comprise the full agreement for your use of our broadband services (the “Agreement”).
All orders for the provision of the Broadband Services when accepted are subject to the following terms and conditions which will apply even if Symmetris receives an Order Form from you containing different terms and conditions (whether such changes were made by you or otherwise).

1. Definitions

1.1 In this Agreement:
“Broadband Services” means the broadband internet access provided to you by Symmetris in accordance with the terms of this Agreement;
“Equipment” means any equipment or electronic hardware, whether rented, loaned or otherwise supplied by Symmetris to enable you to access the Broadband Services other than any item of equipment expressly agreed to have been purchased by you and for which ownership or title has passed to you following payment in full;

“Equipment Guidelines” means the guidelines or instructions provided by Symmetris in relation to the care and maintenance of Equipment and Relay Equipment.
“Fair Usage Policy” means the terms of the Fair Usage Policy as published on the Symmetris website here as varied from time to time at Symmetris’ absolute discretion in accordance with the demands of the network and the needs of its users.

“Location” means the single and specific postal address within the United Kingdom which you have notified to Symmetris and at which the Equipment will be installed;

“Minimum Term” means the first twelve (12) months from the date of activation of the Broadband Services in accordance with the terms of this Agreement or in the case of an existing customer from the date on which a new contract term is agreed and as notified to you by us;

“Price List” means the list of fees and charges imposed by Symmetris in consideration for the provision of the Broadband Services;

“Relay Equipment” means Equipment that also provides Broadband Service to others in your local area;
“Service Area” means the geographic area in which we are able to make the Broadband Services available to you.

“Subscription Payment” means the payments that you must make to Symmetris in order to receive the Broadband Services calculated in accordance with the Price List.

“Support Service” Means the assistance for the Broadband Services provided by Symmetris to you as set out in this Agreement – Symmetris may be contacted via email at support@Symmetris.net or by using the ticket system on the website.

2. Commencement and Duration of this Agreement

2.1 This Agreement commences on the date of activation of the Broadband Services or in the case of an existing customer on the date on which a new contract term is agreed and as notified to you by us and will continue for the Minimum Term and indefinitely thereafter unless terminated earlier by either party in accordance with the terms of this Agreement. Acceptance of your application for Broadband Services may be subject to the performance of a credit check on you and Symmetris being satisfied in all respects with the outcome of the credit check.

2.2. You have the right to cancel this Agreement within 7 days of the Commencement Date by giving notice in writing to Symmetris. Such notice must clearly set out your name, address, postcode and customer number. You will not be reimbursed for the installation or cost of any Equipment if you cancel after it has been installed.

3. Provision of the Broadband Services

3.1 Symmetris will provide the Broadband Services to you with reasonable skill and care and in accordance with the provisions of this Agreement. Whilst Symmetris will use reasonable endeavours to begin providing these Broadband Services by any date provisionally agreed with you, Symmetris shall have no liability for any failure to meet any date.

3.2 In order to use the Broadband Services, you require the Equipment and a personal computer of a minimum specification. You must also ensure that compatible cables and extension leads are used to and from the Equipment and PC in order to use the Broadband Service. You acknowledge that Symmetris may be dependent upon third parties to install the Equipment and in order to provide the Broadband Services to you.

3.2 You also acknowledge that there may be technical limits that prevent Symmetris from delivering an operational service to you within the Service Area. Symmetris will endeavour to provide the Broadband Services to you at all times. However, the service is competitive and at times due to congestion within the network, access to the service may be restricted or the speed of service may be reduced, unless you have subscribed for an “uncontended” service as set out in the Price List or otherwise expressly agreed with us.

3.3 You acknowledge that Symmetris may, at its absolute discretion and at any time, choose to restrict the types of content that may be accessed by you; for example and not limited to, “file sharing” applications that Symmetris decides are detrimental to the overall operation of the Broadband Services and or result in breach of the Fair Usage Policy. 

3.4 You unreservedly agree that Symmetris may require you to install or have installed certain monitoring software all PC and server systems that are directly connected to the Broadband Services, for the exclusive purpose of tracking your usage of the Broadband Services.

3.5 You acknowledge that the Broadband Services may provide a permanent connection to the internet whilst in operation; you further acknowledge that it is your sole responsibility to ensure the security and integrity of any of your equipment attached to the Broadband Services, including and not limited to you providing yourself with adequate protection by using an appropriate software or hardware firewall. You acknowledge that Symmetris has and does not provide any specific advice to you in this regard.

3.6 Symmetris does not undertake to provide a fault free service. If, however, a fault occurs, you should report the fault by telephone, electronic mail or in writing to the Support Service. Symmetris will let you know as soon as reasonably practicable of any periods of downtime of the Support Service.

3.7 Unless you have subscribed for a higher level of support, faults with the Broadband Services will be dealt with as follows:
3.7.1 Symmetris shall use all reasonable endeavours to rectify any fault with the Broadband Services (“a Fault”) as soon as possible and within less than 2 business days from you notifying us of the problem.
3.7.2 The above response times do not include any Fault caused by network outages, telephony faults, or faults that require ongoing monitoring; working days are Monday-Friday and exclude Bank Holidays
3.7.3 A Fault shall not include any problem caused by unsupported software applications, or your own hardware or equipment, unless this was supplied or purchased from Symmetris and the same is still within the warranty period.
3.7.4 If you are or your business is heavily reliant upon the availability of Broadband Services and you require a higher level of support (including quicker guaranteed response times) you should contact Symmetris who will examine your needs and agree with you an appropriate enhanced support package.

3.8 Symmetris may suspend the Broadband Services during scheduled periods of downtime where necessary for operational reasons such as repair, maintenance or improvement of the Broadband Services or because of an emergency. Symmetris will restore the Broadband Services as soon as it reasonably can after suspension.

3.9 Symmetris may, for operational or other reasons, change any codes or the numbers allocated to you or the specification of the Broadband Services but any such changes will not materially affect the Broadband Services.

3.10 Symmetris has no liability, whether due to its negligence or otherwise, for any loss incurred by any business, trade or profession carried on by you or any other person using the Broadband Services unless specifically agreed otherwise, including as part of an enhanced support package for the Broadband Services. This Clause shall not operate so as to restrict any liability that Symmetris may have for death or personal injury.

3.11 The Broadband Services nor any part of them must neither be redistributed by you beyond the Location specified nor to any third parties, whether or not sold for money or monies worth otherwise.

4. Installation of Equipment

4.1 Once your application has been accepted Symmetris will, or will arrange for an installer to, contact you to arrange for delivery and installation of the Equipment on a mutually convenient date.

4.2 You must ensure that any installer is able to access the Location on the date agreed for delivery and installation of the Equipment.

4.3 The installation of the Equipment may require certain wayleaves, consents or permissions. It is your responsibility to ensure that all necessary wayleaves, consents or permissions have been obtained before the Equipment is installed.

4.4 The installation service that is provided assumes that, other than the Equipment, no additional cabling, brackets or equipment is required nor any works required which are beyond the scope usually required in a normal installation. If additional cabling, brackets, equipment or work (including, by way of example, any lightning protection equipment you may advise that you wish to have installed) is required then you will be charged for an additional sum to reflect this. The third party installer, or Symmetris, will advise you of such charges before the Equipment is installed.

4.5 In addition to accessing the Location in accordance with Clause 4.2, Symmetris or any installer appointed by it may, from time to time, need to access the Location to install and/or repair Relay Equipment. Symmetris shall use reasonable endeavours to arrange a mutually convenient date and time with you in advance and you agree to give any employee, agent or contractor of Symmetris permission to enter the Location.

4.6 In the case of an emergency or if Symmetris have not been able to contact you having used reasonable endeavours to do so you agree that Symmetris may access the Location without giving prior notice.

5. Equipment

5.1 You will ensure that any equipment that you attach (directly or indirectly) to the Equipment is technically compatible with the Equipment or the Broadband Services and that its use does not breach any relevant legislation or telecommunications industry standards.

5.2 You agree that you will seek at all times to avoid causing interference to the Equipment or the Broadband Services.

5.3 Any Equipment expressly purchased by you (and paid for in full) supplied by Symmetris comes with a manufacturer’s warranty against faults arising in the first 12 months following installation due to defective materials or workmanship. The warranty does not cover any of the following: accidental or deliberate damage to the Equipment, defects due to interference with or maintenance of the Equipment by persons other than Symmetris employees, agents or contractors; any faults arising out of misuse or your failure to comply with the manufacturers’ instructions and/or any other instructions which Symmetris have supplied and/or notified to you; cosmetic damage which does not affect the functionality of the Equipment and damage caused which is outside of the reasonable control of Symmetris or its suppliers. This warranty shall also not apply if payment for the Equipment is overdue.

5.4 Symmetris’ sole liability during the warranty period referred to in clause is to repair or replace (at its sole discretion) the faulty component part of the Equipment.

5.5 From the time of delivery the Equipment will be at your risk, except as regards any loss or damage caused by any act or omission of Symmetris or that of any employee, agent or contractor of Symmetris.

5.6 Any Equipment shall remain the property of Symmetris and ownership shall not pass to you unless in the case of any Equipment expressly purchased by you until Symmetris have received payment in full for the same.

5.7 In addition to any other rights that Symmetris may have, if you do not pay in full for all Equipment delivered to you, Symmetris may take back such Equipment (including and in particular following termination of the Broadband Services or this Agreement) upon giving you reasonable notice of its intention to do so, and/or suspend the Broadband Services and/or terminate this Agreement (where applicable).

6. Relay Point

6.1 If Symmetris agree that you are to be a Relay Point, you accept that Symmetris may install the Relay Equipment both internally and externally at the Location, such installations to be in accordance with this Agreement as Symmetris sees fit.

6.2 The Relay Equipment remains the property of Symmetris and Symmetris may need to alter or renew it from time to time at its discretion. In order to do this Symmetris requires reasonable access to your premises and will do so in accordance with Clauses and above.

6.3 You agree to :
6.3.1 take reasonable care of the Relay Equipment in accordance with the Equipment Guidelines;
6.3.2 not alter the position of the Relay Equipment;
6.3.3 notify Symmetris immediately of any loss or damage to any part of the Relay Equipment by contacting Symmetris at support@Symmetris.net and its registered offices by letter; 
6.3.4 pay for any electricity consumed by the Relay Equipment;
6.3.5 maintain a continuous supply of electricity to the Relay Equipment; and
6.3.6 return the Relay Equipment to Symmetris (or allow Symmetris to collect the Relay Equipment) in a reasonable condition on termination or expiry of this Agreement.

7. Charges and Deposits 

7.1 You agree to pay to Symmetris the Subscription Payment every month in advance together with any value added tax and any other taxes at the applicable rates from time to time which apply in relation to such sums.

7.2 You are required to instruct your bank to set up periodic standing order details in order for you to pay your monthly subscriptions or cheque or cash (e.g. credit/debit card) Symmetris reserves the right to levy an additional administration charge as detailed in the Price List.

7.3 Symmetris may change the Subscription Payment at any time by giving you at least one calendar month’s notice. However, during the Minimum Term the Subscription Payment will not be increased by more than half nor increased more than once during such period unless Symmetris is required to do so by law or if any regulatory or governmental authority requests or requires a change to Symmetris’ pricing which affects your Subscription Payment directly or Symmetris’ pricing structure generally.

7.4 You must ensure that the account holder’s name is the same as the name on the payment details that are provided.

7.5 If you currently receive either a broadband or narrowband (e.g. dial up internet access) service from an alternative supplier you are responsible for any contractual agreement you have with them and any liabilities you may incur for terminating your current agreement.

7.6 If you change address, you may transfer the Broadband Services to your new address on payment of a moving fee as set out in the Price List.

8. Failure to Pay

8.1 If your payment is rejected, or becomes, or is, invalid or unavailable, thereby preventing Symmetris from recovering the sums due from you within 1 day following the due date for payment, Symmetris reserve the right immediately to withdraw your access to the Broadband Services. You will also be charged an administration fee as detailed in the Price List including but not limited to in relation to any letters or emails that Symmetris may send to you.

8.2 If your account remains unpaid for a period 30 days after the original due date for payment, your service will then be terminated and your account will be referred to Symmetris’ credit agency for it to take the appropriate action to collect the outstanding sums.

8.3 If Symmetris deem it necessary to instruct solicitors or other professional advisers to collect any outstanding sums on your account, you will be responsible for, and Symmetris will look to you to discharge, any such costs that are incurred by Symmetris in taking such action.

9. Your Use of the Broadband Services

9.1 The Broadband Services are provided solely for your use according to the type and level of service agreed and as set out in the Price List and you cannot resell or attempt to resell the Broadband Services (or any part of it) to any third party nor allow any third party to use the Broadband Services, unless you have prior written approval and agreement from Symmetris to do so. In addition, if you have a mail server, you must not allow relay e-mails from outside your domain from your mail server. Where you are supplied with Broadband Services at a tariff for Residential Customers set out in the Price List you shall not use the Broadband Services wholly or mainly for the purposes of running any business, trade or profession and you are only permitted to do so upon subscribing to a tariff for Business Customers in the appropriate Price List.

9.2 Symmetris does not warrant or guarantee the accuracy or completeness of any of the information, sound, software and any other materials (in whatever form) and services made available to you as part of the Broadband Services (the “Content”) or any further information or results which may be derived from it. You acknowledge that you will not rely on any Content in making any business or other decision and that your use of the Content is at your sole risk.

9.3 Please note that there may be additional conditions (either those of Symmetris or of a third party) displayed on line relating to particular Content. These conditions will also form part of this Agreement should you access such Content.

9.4 You are entirely responsible for evaluating any goods or services offered by third parties via the Broadband Services or on the Internet. Symmetris will not be a party to or in any way be held responsible to you for any transaction between you and third parties.

9.5 You warrant that any information you make publicly available through your use of the Broadband Services, both yours (“Customer Information”) or that of a third party (“Third Party Content”) is and will remain wholly accurate and will not include any information or material, any part of which, or the accessing of which or use of which, would be a criminal offence or is otherwise unlawful.

9.6 You also warrant that you will comply with all consumer and other legislation, instructions or guidelines issued by regulatory authorities and relevant licences which relate to the provision of any information you make publicly available through your use of the Broadband Services including those notified by Symmetris to you.

9.7 You must not use the Broadband Services:
9.7.1 in a way that breaches any legislation or any licence applicable to you or that is in any way unlawful or fraudulent; or
9.7.2 to deliver, knowingly receive, upload, download, use or re-use any information or material which is abusive, offensive, defamatory, obscene or menacing, or in breach of confidence, copyright, privacy or any other rights or applicable laws, rules or regulations; or
9.7.3 to send or procure the sending of any unsolicited advertising or promotional material; or
9.7.4 in a way that does not comply with our specific instructions; or
to make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, trojan horses, worms, cancelbots or any other harmful software; or
9.7.5 impersonate another person or use a false name or a name that you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications; or
9.7.6 make available or upload files that contain software or other material, data or information not owned by or licensed to you or collect personal information about others (e.g. names/addresses etc.) without their consent or otherwise do anything which would infringe on third party’s rights;
damage, interfere with or disrupt access to the Broadband Services or do anything which may interrupt or impair the provision of services to third parties;
9.7.7 Unless you have subscribed to an alternative, dedicated, or uncontended service which expressly permits unlimited usage, make excessive use of the Broadband Services in breach of the Fair Usage Policy to the detriment of othersusing the network including without limitation by continuously streaming video or auditor or video/audio conferencing continually.

9.8 You will fully indemnify Symmetris against any actual or potential claims or legal proceedings against Symmetris by a third party because of or in any way connected with your use or misuse of the Broadband Services in breach of the provisions of this Clause 9.7. 

9.9 You acknowledge that Broadband Services are provided to other users and that Symmetris owes a duty to these users as a whole to preserve network integrity and avoid network degradation. Unless you have subscribed to an alternative, dedicated, or uncontended service which expressly permits unlimited usage, if in its reasonable opinion, Symmetris believes that your use of the Broadband Services has or may adversely affect such network integrity or may cause network degradation Symmetris may manage your Broadband Services as Symmetris see fit in the circumstances, including the suspension of your access to Broadband Services until such time as Symmetris can be satisfied that you will have no further adverse effects on other users of the Broadband Service.If following such steps by Symmetris you continue to breach or persistently breach the Fair Usage Policy Symmetris may notify you that the Broadband Services provided to you will be terminated.

9.10 You agree to comply with any and all reasonable instructions that Symmetris may give to you which Symmetris believes may be necessary for health, safety or security reasons for the quality of the Broadband Services provided to you or other customers.

9.11 If your use of the Broadband Services is excessive (as set out in the Symmetris Fair Usage Policy which may vary from time to time and is available here and according to the level of service you have subscribed to) Symmetris reserves the right to require you to reduce your usage and/or render additional charges for any usage in excess of the limits referred to above or such other limit and Symmetris may impose from time to time.

10. User names and Passwords

10.1 You must ensure that user names and passwords used in connection with the Broadband Services are kept confidential and are only used by authorised users. You must inform Symmetris immediately if you know or suspect that a user name or password has been disclosed to an unauthorised user or is being used in an unauthorised way. You must not change or attempt to change a user name without written consent.

10.2 Symmetris reserves the right (at its sole discretion):
10.2.1 to suspend user names and password access to the Broadband Services if at any time Symmetris think that there has been or is likely to be a breach of security; and
10.2.2 to ask you to change any or all of the passwords you use in connection with the Broadband Services.

10.3 You accept and acknowledge that the Broadband Services, as other Internet applications, is not secure and Symmetris does not guarantee the prevention or detection of any unauthorised attempts to access the Broadband Services.

11. Personal Data

11.1 By registering for the Broadband Services you consent to Symmetris using and/or disclosing your personal information for the following purposes:
11.1.1 processing your application (which may involve credit checking by a licensed credit reference agency who may record that a credit check has been made and disclosing certain personal and account details to a bank for the purposes of setting up a direct debit account);
11.1.2 providing or arranging for third parties to provide customer care/help desk facilities and billing you for the Broadband Services (which may involve disclosing your information to third parties solely for those purposes); and
11.1.3 to selected third parties for the purposes of providing and operating the Broadband Services and installing Equipment.

11.2 Symmetris will comply with its obligations under the Data Protection Act 1998 and any other applicable data protection legislation. You are also required to comply with all data protection legislation.

11.3 You expressly acknowledge that Symmetris may monitor, store, use and disclose information about your use of the Broadband Services.

11.4 Symmetris may contact you before, during and after the term of this Agreement in order to administer, evaluate, develop and maintain the Broadband Services. Please note that your telephone calls may be recorded and Symmetris will keep a record of personal information you provide in connection with the Broadband Services.

11.5 You must notify Symmetris immediately of any change to any details that you have provided.

12. Intellectual Property Rights

12.1 You warrant that you are the owner of, or that you are authorised by the owner of, any trade mark or name that you wish to use as your registered Domain Names (“Domain Names”) and use as part of your uniform resource locator (“URL”).

12.2 Symmetris may either refuse to provide or may suspend the Broadband Services if it reasonably believes that the Domain Names or URL is, or is likely to be, offensive, abusive, defamatory or obscene or in breach of the provisions of Clause 9.7.

12.3 Any patents, design rights, know-how, copyrights, trademarks, the right to use software and all other similar proprietary rights (whether registered or unregistered) worldwide (“Intellectual Property Rights”) relating to the Broadband Services or arising during the development of the Broadband Services, belong to Symmetris or to a relevant third party.

12.4 The Content is protected by copyright, trademark and other Intellectual Property Rights, as applicable. You must not and must not permit anyone else to copy, store, modify, distribute externally, broadcast or publish any part of the Content, and the Content may only be used for your own purposes.

13. Intellectual Property Right Indemnity

13.1 You will fully indemnify and hold Symmetris harmless against all claims and proceedings arising from infringement of any third party’s Intellectual Property Rights by reason of your use of the Broadband Services.

14. Limitation of Liability

14.1 Nothing in this Agreement excludes each party’s liability with respect to death and personal injury resulting from the negligence of that party, its employees, agents or subcontractors or for fraudulent misrepresentation or under the tort of deceit.

14.2 Symmetris shall not be liable to you, either in contract, tort (including negligence) or otherwise for direct or indirect loss of profits, business, contractors or anticipated savings, nor for any unforeseeable loss, marked expense, indirect or consequential loss or damage or for any destruction of data.

14.3 Subject to Clauses 14.1and 14.2, Symmetris’ liability to you in contract, tort, negligence or otherwise arising out of or in connection with this Agreement shall for any one incident or series of related incidents be limited to half the annual fees paid by you to Symmetris in the year in which the liability first arose and for all events in any 12 month period to be limited to the total annual fees paid by you to Symmetris in the year in which the liability first arose.

14.4 Symmetris are under no obligation to edit, review or modify Customer Information or Third Party Content. However, Symmetris reserves the right to remove any Customer Information or Third Party Information without notice. 

14.5 Symmetris exclude all liability of any kind in respect of:
14.5.1 Content and any other material on the Internet which can be accessed using the Broadband Services and are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Broadband Services or on the Internet;
14.5.2 the accuracy, completeness or suitability for any purpose of any Content; and
14.5.3 the acts or omissions of other providers of telecommunications or Internet services (including Domain Name registration authorities) or for faults in or failure of their equipment and networks or other matters beyond the reasonable control of Symmetris.

15. Termination of this Agreement

15.1 Symmetris may at any time (whether during the Minimum Period or otherwise) terminate this Agreement giving 30 days notice to you.

15.2 Symmetris may in its sole discretion terminate this Agreement or suspend the Broadband Services immediately, in the event that:
15.2.1 it is directed by any competent authority to cease the provision of the Broadband Services or any part of it; or
15.2.2 you fail to pay any charges for the Broadband Services; or 
any credit card or direct debit details submitted by you for payment are found not to be or cease to be valid; or
15.2.3 Unless you have subscribed to an alternative, dedicated, or uncontended service which expressly permits unlimited usage, if you use or Symmetris suspect that you are using the Broadband Services in contravention of any of Clauses 9.7 or 9.9, and or you are otherwise in breach of any term of this Agreement; or
15.2.4 Symmetris’ contract with any third party who assists in providing the Broadband Services to you is terminated; or
15.2.5 a voluntary arrangement is proposed, a bankruptcy petition is presented or order granted or a receiver or trustee is appointed over your estate.

15.3 Symmetris may, before reinstating the provision of Broadband Services to you following suspension in accordance with Clause 15.2 above, demand the payment of a security deposit of £500 or more, as Symmetris sees fit.

15.4 Following suspension of the Broadband Services in accordance with Clause 15.2 above if the circumstances leading to such suspension remains or if you fail to pay any security deposit requested in accordance with Clause15.3 then Symmetris may immediately terminate this Agreement.

15.5 You may terminate this Agreement on giving at least 1 month’s notice, such notice to be effective no earlier than the end of the Minimum Term. 

15.6 You may also terminate this Agreement at any time on giving at least 1 month’s notice if you move to a new address which is not within the Service Area or to which it is not otherwise possible to provide the Broadband Services on production of proof of your changed address.

15.7 Either party may terminate this Agreement immediately, on notice, if the other commits a material breach of this Agreement and fails to remedy the breach within 28 days of a written notice to do so.

15.8 If you terminate this Agreement in accordance with Clauses 15.5 or 15.6 or 15.7 then you must pay all sums due to Symmetris for the Broadband Services in accordance with this Agreement until the date on which actual termination takes place.

15.9 Upon termination or expiration of this Agreement registration to any services provided by Symmetris or those of third parties provided in the course of and/or for the purposes of the Broadband Services will cease at such time as the provision of the Broadband Services ends.

15.10 Following termination or expiration of this Agreement Symmetris may upon giving you reasonable notice of its intention to do so attend your premises and remove all Equipment supplied to you (with the exception of any items specifically purchased by you and paid for in full) and/or any Relay Equipment at your premises.

16. Force Majeure

16.1 Neither party will be liable to the other for any failure to deliver the Broadband Services or for any breach by it of this Agreement, where such failure or breach is due to a reason outside the reasonable control of such party, including, but not limited to: lightning, exceptionally severe weather, fire, explosion, war, act or the threat of any act of terrorism, industrial disputes, government action or regulation or national or local emergency. If such failure to deliver continues for more than 3 months after the commencement of such failure, then either party may terminate this Agreement on notice in writing to the other party.

17. General Provisions

17.1 Symmetris may change the provisions of this Agreement (including the charges) at any time, provided that you are given notice of the changes at least 14 days before the change is to take effect at which time you may terminate this Agreement if the change has a material adverse affect on the Broadband Services. Notice of such changes shall be given by publication of any amended terms on the Symmetris website and, where such changes are material by notifying you in writing. You agree to supply us with an appropriate email address that we may use to contact you for this and all other purposes under this Agreement and to notify us where and when these details change.

17.2 This Agreement represents the entire understanding between the parties in relation to its subject matter and supersedes all agreements and representations made by either party, whether oral or written.

17.3 The parties acknowledge and agree that:
17.3.1 the parties have not been induced to enter into this Agreement by any representation, warranty or other assurance not expressly incorporated into it; and
17.3.2 in connection with this Agreement the parties’ only rights and remedies in relation to any representation, warranty or other assurance are for breach of this Agreement and that all other rights and remedies are excluded, except in the case of fraud.

17.4 This Agreement does not create any rights under the Contracts (Rights of Third Parties) Act 1999 that are enforceable by any person who is not a party to it but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

17.5 Notices given under this Agreement must be in writing and may be delivered by hand, courier or first class post, by fax or e-mail to the following addresses:
17.5.1 to Symmetris at the relevant address provided during the registration process or any alternative address which Symmetris notifies to you;
17.5.2 to you at the relevant postal or email address provided as part of the details which you submit during the registration process or any alternative address that you provide to Symmetris.

17.6 Symmetris may assign, sub-contract or transfer any of its rights or obligations under this Agreement without your prior written consent. You may not assign sub-contract or transfer any of your rights or obligations under this Agreement without the prior written consent of Symmetris.

17.7 If any part, term or provision of this Agreement is held to be illegal or unenforceable the validity or enforceability of the remainder of this Agreement will not be affected.

17.8 If either party delays in acting upon a breach of this Agreement that delay will not be regarded as a waiver of that breach. If either party waives a breach of this Agreement that wavier is limited to that particular breach.

18. Law

18.1 This Agreement will be governed by and construed and interpreted in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.