complaints procedure

‘The aim of Symmetris Ltd is to provide a high quality service for all our customers but we recognise that things do go wrong occasionally.

Where you have a query or complaint, we want you to highlight this at the earliest opportunity to allow us to assist you.

Should you feel that you have reason for complaint please contact us.

You can call us during office hours on 0845 2570275 and ask to speak to the Customer Service Manager.
Or contact us in writing to:-
Customer Service Manager
Symmetris Ltd
36 Hurricane Way

All our policies can be viewed from the ‘Policies‘ section on this website.

Symmetris Ltd is a member of the CISAS Alternative Dispute resolution (ADR)

CISAS is managed independently by The Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, approved by Ofcom, to resolve disputes related to communication and internet services. The service is free of charge to customers as required by the Communications Act 2003.

To find out more about CISAS go to

Contact Us

To find out more information or place an order, contact our friendly service desk team.

0845 2570 275


36 Hurricane Way, Norwich, NR6 6HU